Privacy

Last Updated: Jan 14, 2025

Halton Speech Clinic is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our website and services. By accessing our website or using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect personal information from you when you:

• Contact us through our website forms.
• Schedule appointments or access services through our client portal (powered by Therabyte).
• Provide payment information for services.
• Communicate with us via email or phone.

The types of information we may collect include:

• ‍Personal Information: Name, contact information (email, phone number), and address.‍
• Health Information: Information relevant to your child’s therapy needs, as provided during assessments or therapy sessions.‍
• Payment Information: Payment method details (e.g., e-Transfers, cheques) but not credit card details directly, as payments are processed securely.

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2. How We Use Your Information

We use the information you provide to:

• Schedule and manage therapy sessions (in-office and virtual).
• Create personalized therapy plans for your child.
• Provide you with invoices and receipts for insurance purposes.
• Respond to your inquiries and support your therapy journey.
• Maintain compliance with professional and legal regulations.

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3. How We Protect Your Information

We take data security seriously and ensure your information is stored and transmitted securely:

• ‍Client Portal: Personal information accessed through our client portal is managed by Therabyte, which complies with PIPEDA and PHIPA standards and uses advanced encryption to safeguard your data.‍
• Website: Our website uses secure HTTPS protocols to encrypt data during transmission.‍
• Access Control: Only authorized personnel have access to your information.

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4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except as required by law or as necessary to provide services, including:

• ‍Therabyte: To manage scheduling, invoicing, and teletherapy sessions.‍
• Professional Obligations: In compliance with the College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO) or Speech-Language & Audiology Canada (SAC) guidelines.

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5. Your Rights

You have the right to:

• Access and review your personal information.
• Request corrections to your information if it is inaccurate or incomplete.
• Withdraw consent for certain uses of your information, subject to legal or professional obligations.

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6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once it is no longer needed, your information will be securely deleted.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies may collect non-identifiable information, such as:

• Browser type
• Device information
• Pages visited on our website

You can manage or disable cookies in your browser settings. Disabling cookies may affect your ability to use certain features of the website.

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8. External Links

Our website may include links to external websites, such as Therabyte. We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing any personal information.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Halton Speech Clinic

2349 Fairview Street, Unit 308

Burlington, ON, Canada

Email: info@haltonspeech.ca

Phone: 365-777-8255

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